You can rest assured that Primary Solutions’ products are backed by the most knowledgeable support in the industry. Our Support Specialists have over 100 years of practical, hands-on experience in Ohio’s DD Community. We understand your challenges, and we create solutions to solve them. With Primary Solutions, you don’t just get a software support team; you get a business support team.

Our team is committed to creating best user experience possible. Each new client is matched with an implementation specialist to assist in preparing the software for the organization’s needs. For ongoing user training, module-specific classes are held regularly at Primary Solutions’ training lab. Immediate user support is available by telephone and email.

Current Clients

Visit the Customer Care portal for support updates and general support information.

For specific support questions, please contact your support team via phone (614-430-0355) or email:

• Advisor: Advisor.Support@PrimarySolutions.net
• Gatekeeper: GKSupport@PrimarySolutions.net
• Infallible: InfallSupport@PrimarySolutions.net
• OhioDD.com: OhioDDSupport@PrimarySolutions.net
• Billing Service: Billing.Service@PrimarySolutions.net

Resources

Click Here to download a detailed instruction guide for the Dashboard.
Click Here to download a larger video of the Dashboard Demo above for Windows Media Player.

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• Infall1 touch Screen Installation
• Infall1 Dot Net Installation
• Infall 1 Update [9/08/14]
• Infall1 Dot Net Lite Installation
• Infall3 Dot Net Installation
• Infall 3 Update [9/08/14]
• Infall4 Dot Net Installation
• Crystal Reports MSI
• SQL Server Express 2012 x64
• SQL Server Management Studio 2012 x64

Click Here to download a video of the Dashboard Demo above for Windows Media Player.